FAQs
Service
Can Restor Metrology provide support for all of my test equipment calibration needs?
Yes we can. Our world class calibration facility has the capability to service most test equipment. Should a unique item require outsourced service, we will manage that process and utilize only pre-approved vendors or OEMs. We offer solutions for service needs from an occasional calibration to complete multi-location calibration program management. If you are a new customer please contact our dedicated Sales Team at 877.220.5554 or info@restormetrology.com or our online Quick Quote. They will listen to your needs and provide you with a prompt response with service options and pricing.
Can Restor Metrology provide repair services for my test equipment?
We are able to provide repair services for most test equipment and can manage most any repair process. We take special care to set and meet repair expectations and help you make informed decisions. Restor Metrology will evaluate an instrument and provide an estimate of repair costs and turnaround time. If we are unable to repair an instrument in-house, we will determine if one of our pre-qualified vendors can assist. If it is not cost-effective to repair, we may be able to offer a refurbished product or connect you with a supplier.
What type of equipment does Restor calibrate and repair?
Restor specializes in the calibration and repair of general purpose, RF & microwave, telecommunications, EMI & EMC and many others. For additional information please see our Capabilities page.
What is your standard turnaround time for calibration?
Our standard turnaround time is typically 3 to 5 days from the day we receive it at our facility. We do have multiple options to fit your needs. Please contact our sales team at 877.220.5554 or info@restormetrology.com to discuss what we can provide for you.
What is your standard turnaround time for repairs?
We make every effort to minimize the amount of time your instrument is at our facility for servicing. There are many factors that contribute to repair turnaround time and you can rely on us to regularly communicate valid status information.
How do I check the status of my instruments?
You can call our customer support team 877.220.5554 or check the status of any calibration online via our website. Restor makes it easy to manage the calibration process. Simply log in, (if you do not have a log-in please contact us),
How can I reprint calibration certificates?
Please use the customer log-in function of our website. Enter the history section and enter the equipment details for the item you need to reprint and you will have the option of reprinting and/or saving it electronically. If you don't have a log-in, please contact us.
How can I track my instruments?
You can call our customer support team 877.220.5554 or access the tracking feature of our website by logging in, entering instrument details and once the order ships package tracking details will be available to you.
Can Restor help me in an emergency?
Yes, during normal business hours only. We do request that you contact us at 877.220.5554 or info@restormetrology.com so we are able to provide you with the best solution to meet your needs. Outside of normal business hours please leave us a message and we will return your call the next business day. We do provide expedited, next-on-bench service for an additional fee.
What is Restor's warranty for calibration and repair service?
All equipment processed through Restor is warranted to be free from defects in materials and workmanship. Please contact us for complete warranty details at 877.220.5554, or send us an e-mail at info@restormetrology.com.
